We ship via Australia Post from our fulfilment centre in Melbourne, Australia.
Australia: Australia Post quotes most packages arrive within 2-6 business days. Express Post is their fastest option
New Zealand: Transit time can vary. Australia Post quotes most packages arrive within 7 to 14 business days.
We cannot guarantee delivery timeframes as occasionally packages are delayed by our service providers.
Merchandise can be returned for a full refund within 30 days of the purchase date. If sending back an item for a refund within the 30 day policy, please ship everything that you received in your initial purchase to receive full refund.
Items eligible for exchange under our manufacturer warranty may be returned within 12 months. Please note you will be responsible for paying for the return shipping. Details of our Manufacturer Warranty can be found here: https://skullshaver.com.au/pages/warranty
These warranties only apply to purchases made from one of the authorised retailers listed below:
Returned merchandise must be provided to the Australia Post or other carrier within the time frames outlined above. International customers must return the merchandise at their own cost by a traceable method. Items returned past the time frames outlined above may be rejected for a refund or exchange by our customer service. Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error on our part.
If sending back an electric shaver for repair or exchange, please ONLY send back your shaver handle (unless instructed otherwise). The shaver handle is the motor/battery which powers the unit. We do NOT need you to send back shaver blades, rinse stands, travel cases, charger or any other accessories you have received. Skull Shaver LLC is not responsible for these items if they are sent in. We are replacing the shaver handle/motor/battery only which is covered under warranty. Shaver blades and accessories are not covered.
If exchanging, please allow an additional 5-7 business days to receive your item back once our warehouse receives it. Once your item is received for a refund, it will take 3-5 business days for us to resolve your return back to your original method of purchase.
If your shaver will not turn on, please try removing the blade (see videos below for instructions). If the unit turns on without the blades attached, the blade is jammed and needs to be replaced. Replacement blades are available here: https://www.skullshaver.com/collections/blades-and-accessories